Impact

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  • Over the past 25+ years, I’ve led service organizations across global markets, building capabilities from the ground up and transforming existing teams into high-performing, revenue-generating functions. I bring a global perspective to leadership, supported by fluency in English and Spanish, working proficiency in Hebrew and Portuguese, and continued study of French and Italian—enabling meaningful connection across teams, cultures, and customers.
    Whether there is an existing structure that needs to be scaled or one that needs to be created, I am comfortable operating in operating in ambiguity, building structure where none exists, and evolving organizations as they grow. I operate at 3 levels.


    Today: Execute and solve immediate issues.

    Tomorrow: Build systems and teams.

    Future: Shape strategy and growth.

    • Own $11M P&L across field service, tech support, and service sales

    • Restructure Field Service Team to improve operational efficiencies

    • Implemented forecasting models using Power BI to improve revenue visibility

    • Driving service contract growth and improve billable win rate

    • Built and scaled LATAM service organization

    • Doubled service revenue and expanded market coverage

    • Led multi-region operations across North America and Latin America

  • Built global service function from scratch

    • Established service offerings, pricing models, and customer support structure

    • Increased wallet share and customer engagement

    • Developed operational discipline within the Danaher Business System (DBS)

    • Applied Lean principles, standard work, and continuous improvement methodologies

    • Leveraged DBS to lead continuous improvement initiatives that improved Field Service Engineer (FSE) work-life balance and strengthened retention

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